Effective Date: January 1, 2023

Welcome to CandidU (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from https://www.candidu.ph (the “Website”).

1. Information We Collect

When you visit or interact with our Website, we may collect the following types of personal information:

a. Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Date of birth (if provided voluntarily)
  • Account login details (for registered users)

b. Order and Payment Information

  • Purchase details and order history
  • Mode of payment
    Note: We do not store complete credit/debit card details. Payments are securely processed via third-party providers.

c. Technical and Usage Information

  • IP address
  • Browser type and version
  • Device type
  • Pages visited, time spent on pages, and other analytical data

d. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Provide a better user experience
  • Analyze website traffic
  • Personalize content and promotions

You may disable cookies via your browser settings.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Communicate regarding your orders, returns, or updates
  • Personalize your shopping experience
  • Improve our products, website, and services
  • Send newsletters or promotions (only if you opt-in)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Third-party service providers, including logistics partners, payment processors, customer support platforms, and analytics tools
  • Government authorities, when required by law or regulation
  • Business partners, in the event of a business transfer such as a merger or acquisition

4. Account Security

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials. We recommend using strong passwords and not sharing your account with others. CandidU shall not be liable for any unauthorized use of your account due to your failure to safeguard your credentials.

5. Analytics and Advertising Tools

We use third-party tools such as Google Analytics, Meta (Facebook) Pixel, and TikTok Pixel to better understand how users interact with our Website and to optimize our marketing efforts. These tools may collect anonymized behavioral data, which may be shared with advertising platforms in accordance with their respective privacy policies.

You may opt out of personalized advertising through your browser settings or via platforms such as Google Ad Settings and Facebook Ad Preferences.

6. Third-Party Payment Processor Disclaimer

All payment transactions on our Website are processed securely by third-party providers such as PayMongo, GCash, and other listed payment methods. CandidU does not store or process your full card details. We are not responsible for any issues that arise from the payment processor’s services, platform, or actions.

7. Limitation of Liability (Related to Data Security)

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no system is completely secure. CandidU shall not be held liable for any data loss, unauthorized access, or misuse resulting from events beyond our control, including but not limited to cyberattacks, force majeure, or user negligence.

8. Consent to Use of Personal Data

By using our Website, submitting your personal information, or making a purchase, you acknowledge and consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Withdraw consent at any time
  • Object to processing
  • Request data deletion (subject to legal and contractual obligations)
  • File a complaint with the National Privacy Commission (NPC)

To exercise your rights, contact us at hello@candidu.ph with the subject line: Privacy Request – [Your Name].

10. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes stated in this Policy or as required by applicable law (e.g., tax, audit, and legal requirements).

11. Children’s Privacy

Our Website is not intended for use by individuals under the age of 13. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the data promptly.

12. External Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please read their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” We encourage users to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
CandidU
Email: hello@candidu.ph
Website: https://www.candidu.ph